Market Hours: Mon to Fri 11:30-5:30, Sat 11:30-4, Sun 11:30-3
Service Hours: Varies. Please refer to you practitioner's hours of service. Market Location: 200 E. 4th Ave., Ellensburg, WA 98926
Policies and Procedures It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for guests of Devine Wellness and Relaxation.
At D.W.&R., we understand that unforeseen events occur in everyone's life. In our commitment to provide a unique and outstanding massage experience to our clients and out of consideration for our therapists' time, we have adopted the following policies:
Arrival to your massage: Please arrive for your appointment 5 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form, change, and prepare for the service. All massages have a specific time schedule and early arrival allows for a related and unhurried experience.
If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time will be charged.
Cancellation Policy: Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If the appointment is scheduled on the same day, please contact us as soon as possible to reschedule or cancel.
*If you are sick, please call or text us to reschedule your appointment.
Late Arrival Policy:Unfortunately, late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy: Clients who fail to show for appointments may be asked to pre-pay for future services or may have to pay a no-show fee at the discretion of the Massage Therapist.
Scope of Practice: Our Massage Therapists are licensed professionals that are held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor's supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.
Respect for Client Needs and Boundaries: Our Licensed Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave. The client will always be modestly draped. Only the area being massaged will be undraped. Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment - or you may request privacy and end the session.
Professional Boundaries: Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs. The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also, low back, hip & gluteal area will be massaged only with permission and will be worked through the draping. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments. We do not massage anyone under the age of 18 without a parent or guardian present.
Confidentiality and Conversation: The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.
Existing and New Medical Conditions: It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
If you have any questions on the above information, please Text: (509) 255-3150 or Email: appointments@devinewellness.net